At Velunore, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return, items must be:

• Unworn and unused
• In their original condition
• Returned with all original packaging
• Free from damage, scratches, or signs of wear

For hygiene reasons, certain items such as earrings may not be eligible for return unless they arrive damaged or defective.

How to Request a Return

To initiate a return, please contact our customer support team at [your email address] with your order number and reason for the return. Once your request is approved, we will provide return instructions.

Please do not send items back without prior authorization.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery and include clear photos of the issue. We will work quickly to provide a replacement or refund.

Non-Refundable Items

The following items are generally not eligible for refunds or returns:

• Personalized or custom-made jewelry
• Gift cards
• Items marked as final sale
• Earrings (for hygiene reasons, unless defective)

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or sent incorrectly by us.

Exchanges

If you would like a different size, color, or style, please contact us. Exchanges are subject to product availability.